Privacy Policy
About This Notice
This notice explains how and why your personal data is processed by Concept AV Controls Ltd (referred to as “we,” “our,” or “us”), whether you visit our website or otherwise communicate or engage with us.
Concept AV Controls Ltd is a “controller” of your personal data. This means that we decide how and why your personal data is used and are responsible for ensuring it is handled in compliance with applicable data protection laws.
When we refer to personal data, we mean any information relating to an identifiable natural person (you). “Processing” means any activity involving personal data, such as collection, storage, use, or sharing.
Please read this notice carefully to understand the types of personal data we collect, what we do with it, and how you can exercise your rights. For any questions about this notice, contact us at info@cavcuk.com
What Types of Personal Data Do We Collect?
We process two main categories of personal data:
1. Contact and Client Information
- Types of Data:
- Name
- Email address
- Phone number
- Company/organization details (e.g., business name, job title, and location)
- Information provided through forms, queries, or emails
- Source:
- Information you provide to us directly (e.g., via our website or email)
- Publicly available resources (e.g., LinkedIn or business directories)
2. Website Usage Information
- Types of Data:
- IP address
- Browser type and version
- Information about your interactions with our website (e.g., pages visited, time spent on the site)
- Source:
- Data automatically collected when you use our website or digital platforms
Why Do We Process Your Personal Data?
We process your personal data for the following purposes:
Providing Services and Communication
- To respond to inquiries and provide information about our services
- To manage and administer our business relationship with you
- To send updates, offers, and other information relevant to your business (with your consent, where required)
Improving Our Operations
- To improve the functionality and performance of our website and platforms
- To analyze and monitor how our website and services are used
Compliance and Security
- To comply with legal and regulatory obligations
- To maintain the security of our systems and processes
- To detect and prevent fraudulent or unlawful activities
Lawful Basis for Processing
We process your personal data only when we have a lawful basis for doing so, which may include:
- Performance of a contract: Processing is necessary to fulfil our obligations to you (e.g., providing a service).
- Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services, managing relationships, or securing our systems.
- Consent: Where required, we will obtain your consent before processing your data (e.g., for direct marketing communications).
Who Do We Share Your Personal Data With?
We may share your personal data with:
- Service providers: Third-party providers supporting our business operations (e.g., IT support, cloud hosting, accounting software, CRM software, data storage software).
- Professional advisors: Legal or financial advisors, if required.
- Regulatory bodies: When legally required to do so.
We ensure all third parties handle your personal data securely and in compliance with applicable laws.
International Transfers
Some of our service providers (e.g., cloud-based platforms) may process personal data outside the UK or EEA. If this occurs, we will ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.
How Long Do We Keep Your Personal Data?
We retain personal data only for as long as necessary, considering the following:
- Legal or regulatory requirements
- The nature of your relationship with us
- Our need to maintain records for auditing or dispute resolution purposes
Contact us at info@cavcuk.com for more details about retention periods.
Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to any inaccurate or incomplete data.
- Erasure: Request the deletion of your personal data (where legally applicable).
- Restriction: Request that we limit the processing of your data in certain circumstances.
- Objection: Object to processing based on legitimate interests or for direct marketing purposes.
- Data portability: Request a copy of your data in a machine-readable format.
If you wish to exercise these rights, contact us at info@cavcuk.com
Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us analyze website traffic, store preferences, and improve functionality.
Types of Cookies We Use:
- Essential cookies: Necessary for website functionality.
- Performance cookies: Help us analyze website usage and performance.
- Functionality cookies: Store your preferences to improve user experience.
- Targeting/advertising cookies: Deliver content tailored to your interests.
You can manage cookie preferences through your browser settings or our cookie banner when you first visit the site.
How Do We Protect Your Data?
We take appropriate measures to protect your personal data against unauthorised access, loss, or misuse. These measures include secure servers, data encryption, and restricted access protocols.
Updates to This Privacy Policy
We may update this notice from time to time. Significant changes will be communicated to you directly, where appropriate.
Contact Us
For any questions about this policy or how we process your data, contact us at:
Concept AV Controls Ltd
Unit 4, Morley Business Centre, Morley Road, Tonbridge, Kent, TN9 1RA
Email: info@cavcuk.com
Phone: 01732 904075